Before You Go
Pack your bag the night before
Packing at the last minute leads to forgotten items and unnecessary stress. Pack your bag the evening before your flight, following a checklist to ensure you have everything you need. Leave your bag by the door so you don't forget it in the morning rush.
Confirm your flight details the day before
Check your flight number, departure time, and terminal the day before you travel. Flight times occasionally change, and it's much better to discover a change the day before than at the airport.
Know exactly how you're getting to the airport
Plan your transport to the airport in advance. If you're driving, know where to park. If you're taking public transport, check the schedule and allow extra time. If you're being dropped off, confirm the arrangement with your driver.
Charge all your devices the night before
Your phone, tablet, and any other devices should be fully charged before you leave home. You'll need your phone for your boarding pass, flight updates, and navigation at the airport.
At the Airport
Follow the signs — airports are well signposted
Modern airports are designed to guide passengers through the process. Follow the signs for check-in, security, and your departure gate. If you're confused, airport staff are there to help — don't hesitate to ask.
Don't panic at security
Security screening is a routine process that millions of people go through every day. Prepare your items before you reach the checkpoint (laptop out, liquids bag ready, shoes and belt removed), and the process will be quick and straightforward.
Arrive at your gate before boarding starts
Find your departure gate as soon as you clear security, and note the boarding time on your boarding pass. Boarding typically starts 30 to 45 minutes before departure. Being at the gate on time ensures you board without stress.
Ask for help if you need it
Airport staff — at information desks, security checkpoints, and gate areas — are there to assist passengers. If you're confused, lost, or anxious, ask for help. There's no such thing as a silly question when you're new to flying.
On the Plane
Listen to the safety demonstration
The safety demonstration covers the location of emergency exits, how to use the oxygen mask, and how to use the life vest. Even if you've heard it before, paying attention is important — exit locations vary between aircraft types.
Don't be afraid of turbulence
Turbulence is normal and rarely dangerous. Modern aircraft are designed to handle far more stress than they'll ever encounter in normal flight. The sensation can be uncomfortable, but it's not a sign that anything is wrong. Focus on your breathing and distract yourself with entertainment.
Use the call button if you need assistance
The call button above your seat is there for you to use. If you need assistance from a flight attendant — whether for a drink, a medical concern, or any other reason — press the button. Flight attendants are there to help you.
Eat and drink regularly
Staying hydrated and nourished helps you feel better during and after the flight. Drink water regularly, accept meal and snack services, and bring your own snacks if you have dietary preferences or restrictions.
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